Responsibilities:

• Ensure a smooth and accurate handover of motorbike units from Electrum to drivers.
• Verify unit readiness, including physical condition, completeness, and operational readiness.
• Complete all required documentation related to the handover process.
• Explain motorbike usage, key features, and rental terms to drivers.
• Ensure that both system-based and physical handover processes are completed properly.
• Confirm that drivers fully understand their responsibilities and obligations before leaving the pool.

• Minimum D-III / D-IV, or
• Bachelor’s degree in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, onboarding, or client relations, with a preference for experience in  retention-focused roles in the automotive or tech industry.
• Key competencies: Customer-Centric Mindset, Problem Solving, Team Collaboration, Customer Retention.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Detail-oriented with a focus on accuracy and quality.
• Preferred: Familiarity with the electric vehicle industry or a similar technical field is a plus. 
• Willing to work on a temporary basis (2-month duration).