[B2B] Repair & Maintenance Assistant Manager

Job Purpose

The Repair & Maintenance B2B Assistant Manager is responsible for managing repair and maintenance operations for corporate (B2B) clients, ensuring service delivery aligns with contractual agreements, SLAs, and operational standards. This role focuses on optimizing service performance through effective 4M (Man, Method, Machine, Material) management, minimizing fleet downtime, and acting as the key technical and operational liaison for B2B partners.

Key Responsibilities

B2B Account & Service Management

• Manage and oversee maintenance requirements for assigned B2B clients, ensuring repair quality and service standards comply with contractual agreements.

• Act as the primary operational and technical point of contact for partner PICs on repair and maintenance matters.

4M Optimization (Internal & External Operations)

• Man: Supervise onsite mechanics, mobile service teams, or third-party technicians deployed at partner locations to ensure service quality and productivity.

• Method: Design and implement service workflows that minimize disruption to partners’ business operations and working hours.

• Machine: Ensure the readiness, safety, and availability of repair tools, equipment, and facilities at partner sites.

• Material: Manage the availability and replenishment of fast-moving spare parts at partner locations to accelerate repair turnaround time.

SLA, Downtime & Fleet Performance Control

• Monitor and control broken units to remain at or below 1% of total B2B fleet size.

• Minimize fleet downtime and repair aging to ensure SLA compliance and prevent contractual penalties.

B2B Aftersales & Escalation Handling

• Serve as the escalation point for technical and operational issues raised by B2B partners.

• Manage operational complaints, coordinate corrective actions, and ensure timely resolution.

• Conduct regular site visits to assess technical conditions, service quality, and compliance with agreed standards.

Performance Analytics & Continuous Improvement

• Prepare and analyze fleet performance reports for each B2B partner, including MTTR, backlog, unit availability, and downtime metrics.

• Provide data-driven recommendations to improve service performance, operational efficiency, and partner satisfaction.

1. Minimum Diploma (D3) or Bachelor’s degree (S1) in Engineering (Automotive, Electrical, Mechanical) or Industrial Management.
2. 3–5 years of relevant experience in vehicle service and maintenance operations, with a strong focus on B2B maintenance management, corporate account handling, or large-scale fleet operations.
3. Strong understanding and practical application of 4M principles (Man, Method, Machine, Material) and workshop or field service management.
4. Demonstrated technical negotiation skills, with the ability to manage corporate client expectations and service commitments effectively.
5. Proficient in performance and operational data analysis using Microsoft Excel and/or ERP or operational systems.
6. Proven capability in repair service team coordination, repair backlog control, and prioritization to meet SLA and operational targets.