Insurance Lead (Claims & Billing)
South Jakarta, Indonesia
Full Time
Operations
Mid Level
About the Role
The Insurance Lead (Claims & Billing) is responsible for managing the end-to-end insurance claims and billing process, ensuring smooth coordination between customers, partner workshops, and insurance companies. This role plays a critical part in claim turnaround time, cost control, and cash flow optimization, ensuring claims are processed accurately, efficiently, and paid on time.
Key Responsibilities
The Insurance Lead (Claims & Billing) is responsible for managing the end-to-end insurance claims and billing process, ensuring smooth coordination between customers, partner workshops, and insurance companies. This role plays a critical part in claim turnaround time, cost control, and cash flow optimization, ensuring claims are processed accurately, efficiently, and paid on time.
Key Responsibilities
- End-to-End Insurance Claims Management
- Manage the full insurance claim lifecycle, from initial claim reporting and survey coordination to the issuance of the Work Order (SPK).
- Ensure all claim processes comply with insurance policies, procedures, and agreed service-level timelines.
- Stakeholder Coordination (PIC Role)
- Act as the primary point of contact between policyholders, partner workshops, and insurance companies.
- Facilitate clear communication to resolve claim-related issues efficiently and maintain strong working relationships.
- Post-Repair Administration
- Prepare and complete all required post-repair documentation, including:
- Final repair photos
- Handover documents (BAST)
- Invoices
- Supporting claim documents
Ensure all documentation is accurate, complete, and compliant to avoid claim rejection.
- Prepare and complete all required post-repair documentation, including:
- Billing & Collection Management
- Oversee the submission of billing documents to insurance companies in a timely manner.
- Monitor billing status and actively follow up on payments until they are fully settled.
- Collaborate with internal teams to ensure billing accuracy and smooth cash flow.
- Claim Efficiency & Cost Control
- Negotiate repair costs with workshops and insurance providers when required.
- Ensure claims are processed quickly while maintaining cost efficiency and documentation accuracy.
Requirements & Qualification
- Minimum 3 years of experience in insurance claims handling, or claims administration at an insurance partner workshop / automotive workshop.
- Strong understanding of insurance claim administration processes and documentation requirements.
- Proven ability to negotiate repair costs with workshops and insurance companies.
- Target-driven, with a strong focus on claim turnaround time and billing collection.
- Familiarity with insurance billing cycles and payment follow-ups.
- Detail-oriented with strong attention to documentation accuracy to prevent claim rejection.
- Highly organized with the ability to manage multiple claims simultaneously.
- Strong communication and stakeholder management skills
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